Privacy Policy

A-Star Tires ("we", "us", "our") operates 935 St David St N, Fergus, Ontario, and the website at https://astartires.ca. This policy explains what personal information we collect, why we collect it, and how we protect it, in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

What we collect

When you book an appointment, request a quote, store tires with us, or place an order, we may collect:

• Your name, phone number, and email address
• Vehicle make, model, and year, and tire size
• Appointment date, time, and service notes
• Payment information for online purchases — this is handled entirely by Stripe; we never see or store your full card number

Why we collect it

We use this information to:

• Schedule and confirm appointments and installations
• Store your tires seasonally and remind you when it's time to swap
• Fulfil online tire and rim orders
• Follow up on service requests and answer questions

SMS text messages

If you provide a mobile number, we may send transactional texts — appointment confirmations and reminders — and seasonal tire-swap reminders when you have tires in storage with us. Message and data rates may apply. Reply STOP at any time to opt out of texts, or contact us using the details below.

Who we share it with

We share limited information with the service providers that run our booking, payment, and hosting systems:

• Stripe — payment processing for online orders
• Supabase — database hosting for appointments, orders, and inventory
• Twilio — sending and receiving SMS and call notifications
• Resend — transactional email delivery
• Vercel — website hosting
• Google Maps — the location map embedded on our site

We do not sell your personal information.

How long we keep it

We retain appointment, order, and tire storage records for as long as needed to provide the related service, meet tax and accounting obligations, and resolve any disputes, after which records are deleted or anonymized.

Your rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Withdraw consent to future contact or SMS reminders at any time

Contact us

Questions about this policy or your information? Contact A-Star Tires at autocarestar@gmail.com or 289-527-6152, or visit us at 935 St David St N, Fergus, Ontario.